DISCLAIMER: Evisaeta is an independent private consultancy providing application assistance services. We are not affiliated with, endorsed by, or connected to the UK Government or Home Office. Official UK ETAs can be obtained directly from gov.uk without paying our agency service fee.
Terms & Conditions

Terms & Conditions

Last updated: September 5, 2026

Please read these Terms & Conditions ("Terms") carefully before using evisaeta.co.uk (the "Website") or our application assistance services (the "Services"). By using our Website or Services, you agree to be bound by these Terms.

About Us

Evisaeta is an independent, privately-operated travel assistance service. We are not a government agency, embassy, consulate, or law firm, and we are not affiliated with, endorsed by, or acting on behalf of the UK government or any government department. We assist applicants in completing and submitting UK Electronic Travel Authorisation (ETA) applications correctly. All final decisions regarding travel authorization are made solely by the relevant government authority.

You may apply for a UK ETA directly through the official UK government website without using our Services. Our fee is charged for our review, guidance, and assistance, and is separate from any government application fee.

Our Services

Our Services include:

Providing a guided, simplified application form
Reviewing your submitted information for accuracy and completeness before submission
Submitting your application to the relevant government portal on your behalf
Providing status updates and customer support throughout the process
Assisting with corrections in the event of errors

We do not guarantee approval of any application. Approval, rejection, or any conditions attached to a travel authorization are determined solely by the relevant government authority, in accordance with its own criteria and procedures.

Eligibility and Applicant Responsibility

By using our Services, you confirm that:

You are legally authorized to provide the personal information submitted, including on behalf of any additional travellers (e.g. family members or minors) included in your application
All information you provide is true, accurate, and complete to the best of your knowledge
You understand that providing false or misleading information may result in rejection of your application, refusal of entry, or other legal consequences

You are solely responsible for the accuracy of the information you submit. While our specialists review applications for completeness and consistency, we are not liable for consequences arising from inaccurate or false information provided by you.

Fees and Payment

Our service fee is charged separately from any government ETA fee, where applicable
Fees are disclosed clearly before you complete your application and payment
Payment must be completed in full before we submit your application to the relevant authority
All fees are quoted in the currency displayed at checkout unless otherwise stated

Processing Times

Processing and approval times are estimates only and are determined by the relevant government authority, not by us. While many applications are processed quickly, we do not guarantee any specific processing time, and we are not responsible for delays caused by the government authority, incomplete information, high application volumes, or circumstances beyond our control.

Refunds

Refunds are handled in accordance with our Refund Policy. Please review that policy for full details on eligibility and the refund process.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any application refusal, rejection, delay, or denial of entry made by a government authority
We are not liable for indirect, incidental, or consequential losses, including missed flights, cancelled bookings, or travel disruption resulting from application outcomes or processing times
Our total liability for any claim arising from use of our Services is limited to the amount of fees you paid to us for the relevant application

Intellectual Property

All content on this Website, including text, graphics, logos, and design, is the property of Evisaeta or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any part of this Website without our prior written consent.

Website Use

You agree not to:

Use the Website for any unlawful purpose
Submit false, fraudulent, or misleading information
Attempt to interfere with the security or proper functioning of the Website
Use automated systems (e.g. bots or scrapers) to access the Website without our permission

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our Website or Services after changes are posted constitutes your acceptance of the updated Terms.