DISCLAIMER: Evisaeta is an independent private consultancy providing application assistance services. We are not affiliated with, endorsed by, or connected to the UK Government or Home Office. Official UK ETAs can be obtained directly from gov.uk without paying our agency service fee.
Privacy Policy

Privacy Policy

Last updated: September 5, 2026

Evisaeta ("we," "us," "our") is an independent travel assistance service that helps applicants prepare and submit UK Electronic Travel Authorisation (ETA) applications. We are not affiliated with, endorsed by, or acting on behalf of the UK government or any government agency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use evisaeta.co.uk (the "Website") or our services.

Information We Collect

We collect information you provide directly to us when you use our services, including:

Identity information: full name, date of birth, gender, nationality, country of birth
Travel document information: passport number, issue and expiry dates, passport scans or photos
Contact information: email address, phone number, postal address
Payment information: billing details processed via our secure third-party payment provider (we do not store full card details)
Application details: travel history, purpose of travel, and answers provided in the guided application form
Technical information: IP address, browser type, device information, and cookies (see our Cookie Policy)

How We Use Your Information

We use your information to:

Prepare, review, and submit your ETA application to the relevant government portal
Communicate with you about your application status, approvals, or issues
Verify the accuracy of the information provided and reduce the risk of application errors or rejection
Process payments for our service fees
Provide customer support
Improve our website, services, and application process
Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

How We Share Your Information

We may share your information with:

Relevant government authorities, solely for the purpose of submitting your ETA application on your behalf
Payment processors, to complete secure transactions
IT and hosting providers, who help us operate the Website and store data securely
Professional advisors (e.g. auditors, legal counsel), where necessary
Authorities, where required by law, regulation, or valid legal process

We require all third parties to respect the security of your data and treat it in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to:

Complete the service you requested
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce our agreements

Passport and application data is retained for a limited period after your application is completed and is then securely deleted or anonymised, unless a longer retention period is required by law.

Data Security

We use industry-standard technical and organisational measures, including encryption, secure servers, and restricted access controls, to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Object to or restrict certain processing of your information
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, contact. We may need to verify your identity before processing your request.

International Data Transfers

As our team and infrastructure may operate across different countries, your information may be transferred to and processed in countries outside your country of residence. We take steps to ensure such transfers comply with applicable data protection laws.

Children's Privacy

Our services may involve processing information for minors (as ETA applications must be submitted individually for travellers of all ages, including infants). Such information is submitted by a parent or legal guardian on the minor's behalf, and we process it solely for the purpose of the travel authorization application.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.