DISCLAIMER: Evisaeta is an independent private consultancy providing application assistance services. We are not affiliated with, endorsed by, or connected to the UK Government or Home Office. Official UK ETAs can be obtained directly from gov.uk without paying our agency service fee.
Refund Policy

Refund Policy

Last updated: September 5, 2026

This Refund Policy explains when and how you may request a refund for services provided by Evisaeta ("we," "us," "our") through evisaeta.co.uk (the "Website"). By using our Services, you agree to the terms outlined below.

Our Service Fee

Our fee covers the guidance, review, and submission assistance we provide for your UK ETA application. This fee is separate from any government application fee, where applicable, and is charged for the work performed by our team regardless of the final outcome of your application.

When You Are Eligible for a Refund

You may be eligible for a full or partial refund if:

We made an error in submitting your application that directly caused a rejection
Your payment was charged in duplicate or in error
You cancel your request before your application has been reviewed and submitted to the relevant government authority

When You Are Not Eligible for a Refund

Refunds are generally not available in the following situations:

Your application was submitted correctly, but was rejected, delayed, or refused by the relevant government authority for reasons outside our control (e.g. eligibility, background checks, or incomplete disclosures by the applicant)
You provided false, inaccurate, or incomplete information that led to a rejection
You changed your mind after your application had already been reviewed and submitted
You no longer intend to travel, but your application was processed correctly
Delays caused by the government authority’s own processing times

Because approval decisions are made solely by the relevant government authority and not by us, we cannot offer refunds based on application outcomes once your application has been correctly submitted.

How to Request a Refund

To request a refund, contact us.

Your full name and application reference number
The reason for your refund request
Any supporting information relevant to your request

Refund Processing

Approved refunds will be processed back to your original payment method within 5-10 business days of approval. Processing times may vary depending on your bank or payment provider.

Government Fees

If a government application fee was paid separately as part of your application, please note that such fees are non-refundable by us and are subject to the relevant government authority's own refund policy, if any.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.